Help & Support

Querent handles PDF, Word (.docx, .doc), PowerPoint (.pptx, .ppt), Excel (.xlsx, .xls), CSV, RTF, Markdown, EPUB, email (.eml), plain text, HTML, and images (JPG, PNG, GIF, WEBP, HEIC, TIFF), up to 50MB per file. Drag and drop anywhere on the page, or use the upload button to pick files or an entire folder.

Yes, 50MB per file. That covers the vast majority of documents, photos, and scans without any extra steps. If something you have is larger, compressing it or splitting it into smaller pieces before uploading usually does the trick.

There is no cap on the total size of your library. To keep the service fast and fairly priced for everyone, accounts do have daily activity limits: 100 document uploads and 200 questions per day, with a report or a study set counting as 5 questions. During your 7-day trial the upload limit is 300 per day, so moving your existing files in is painless. Limits reset once a day, early in the morning US time, and your profile page shows exactly where you stand. If you regularly need more, email support@querentapp.com and we'll figure something out.

Once a day, early in the morning US time (8:00 UTC, which is around 3 or 4am Eastern depending on the season). Everything resets at once, so a fresh day always starts with your full budget - and whenever you hit a limit, the message and your profile page show the exact reset time in your local time. If you stopped a big upload batch at the cap, re-upload the same selection after the reset: anything already in your library is skipped automatically and doesn't count against the limit.

Yes. Every account has a private Querent email address, shown on your profile page under "email in documents". Attach a file to an email and send it to that address, and it'll show up in your library in a folder called "Email imports", usually within a few minutes. It accepts the same file types and the same 50MB-per-file limit as a regular upload, with up to 10 attachments per email. The message text itself is saved too when it has real substance - forward an email and the forwarded content becomes a document named after the subject line, alongside any attachments. You'll always get a reply telling you what was added and what wasn't, so you're never left wondering. If your address ever leaks, you can generate a new one any time from your profile page.

We don't keep a copy of the email itself. Querent logs the sender, subject line, and what happened to each attachment (encrypted, and useful for support or if the same email gets delivered twice), but the raw email is never stored, and neither is the original file you attached - only extracted, encrypted text ends up in your library, the same as with a regular upload. When the message text itself has enough substance to save (a forwarded email, for example), that extracted text becomes a document in your library like any other, which you can delete any time. The email is delivered to Querent by SendGrid, our email provider, which does not retain the message after handing it to us. The activity log entries themselves are automatically deleted after 90 days.

No. Uploading makes a copy for Querent to search and chat with - your original file stays exactly where it was on your device. If you later delete a document from Querent, that only removes Querent's copy; it doesn't touch the file on your computer.

Pick a mode above the chat box: ask about a single document, search across everything you've uploaded at once, or compare a question across multiple documents side by side. Querent keeps track of the conversation as you go, so you can ask natural follow-up questions.

Every file is scanned for malware and checked against our supported file types before it's processed. If something gets flagged and you think that's a mistake, email us at support@querentapp.com and we'll take a look.

Yes. Documents are encrypted in transit and at rest, isolated per user, and never used to train AI models, ours or anyone else's. For the full picture, including exactly what gets sent to our AI providers and why, see our Privacy Policy.

Yes. Switch to Report mode, check off up to 25 documents, and describe what you want: "pull every deadline across these files", "summarize these contracts", "list every obligation by party". Querent writes a structured report with an overview, sections, tables where they help, and a citation on every claim so you can verify it against the source passages. Reports note which included documents had nothing relevant, save to your conversation history, and export to PDF. Because a report reads passages from every document you include, it counts as 5 questions against your daily limit.

Yes. Check off up to 25 documents in your library and choose Study to generate flashcards, a multiple-choice quiz, or a mind map from them. Every card, question, and branch cites the exact stored passages it came from, so you can verify what you're studying against the source. Sets are saved under Study sets (in your account menu), and generating one counts as 5 questions against the daily limit. Like everything else, study sets are encrypted and private.

Claims in an answer carry small numbered markers like [1]. Click one to see the exact stored passage it came from, along with the document name and its position, and every answer has a Sources row listing all of its cited passages. Because Querent never keeps your original files, a citation shows you the stored passage itself rather than jumping to a page in the original, so you can verify the answer against the source directly. Citations are included when you export a conversation to PDF, too. Answers from before this feature launched won't have them.

New accounts get a 7-day free trial. If you don't cancel before it ends, you're charged $10 for the first month and $10/month after that. Cancel anytime from the profile page: you'll keep access through the end of the period you already paid for, and your account is only deleted if you don't resubscribe afterward.

Both, from the profile page. "Download my data" gives you a copy of your profile, document names, tags, and activity log. "Delete my account" removes everything permanently, including canceling any active subscription, no separate request needed.

Yes. Turn it on from the profile page under Two-factor authentication. You'll need an authenticator app to scan the QR code.

Install the Querent Web Clipper for Edge or Firefox. The Chrome listing (which Brave and Opera also use) is under review and will be back shortly. Click the extension's toolbar icon on any article and hit Save to Querent: the readable content lands in your library, tagged and searchable, with the clutter stripped out. You can also find the install links anytime on your profile page in the app.