Help & Support

Querent handles PDF, Word (.docx, .docm, .dotx, .dotm, .doc, .odt), PowerPoint (.pptx, .pptm, .ppsx, .ppsm, .potx, .ppt, .pps, .odp), Excel (.xlsx, .xlsm, .xltx, .xltm, .xlsb, .xls, .ods), CSV, RTF, Markdown, EPUB, email (.eml and Outlook .msg), transcripts (.vtt, .srt), plain text, HTML, and images (JPG, PNG, GIF, WEBP, HEIC, TIFF), up to 50MB per file (presentations up to 250MB). Macro-enabled and template files are read the same way as ordinary ones, and the macro part is never run. An email is saved with its sender, recipients, date, subject and body, plus the names of any attachments; to ask about an attachment's contents, upload it as its own document. Drag and drop anywhere on the page, or use the upload button to pick files or an entire folder. Audio and video files (MP3, MP4, and the like) are saved as reference entries: Querent records the name, folder, and an optional note you can add, so the file shows up in your library and in search results, but the file itself stays on your computer and its contents are never stored or transcribed. If you already have a transcript of a recording, you can attach it to that entry (see below).

Yes. Open the reference entry's preview (the magnifying glass next to it) and use "Attach transcript". Querent accepts .vtt, .srt and plain .txt files up to 5MB: Zoom, Teams, Google Meet, YouTube and most lecture-capture tools can export one. Timestamps, cue numbers and repeated caption lines are stripped, the spoken text is stored as the document's text, and from then on the recording is searchable, askable and citable like any document. The audio or video file itself is still never uploaded. Attaching another transcript replaces the first; "Remove transcript" takes the entry back to name, folder and note only. Attaching counts as an upload against the daily limit. Querent does not transcribe recordings itself yet.

Yes. Click the magnifying glass next to any document to see the complete text Querent extracted and stores. Querent keeps text, not files: your original file stays on your device, so the preview shows the extracted text without the original's formatting, images, or page layout. That stored text is exactly what search, questions, and citations run against.

Yes. Type what you're looking for into the filter box above your document list and press Enter. Typing alone keeps filtering by file name and tag, as it always has; Enter searches the stored text of the documents themselves and shows which ones mention your words, with the matching passage highlighted. Click a result to open that document's preview. If a folder is selected, the search covers that folder and everything inside it, and a tag filter narrows it the same way. Search finds your words exactly as typed (it doesn't interpret meaning) and doesn't count against your daily question limit. It only sees text Querent could extract, so a document marked "barely read" won't turn up. For questions rather than lookups - "what does the lease say about pets?" - use the chat, which understands meaning and cites its sources.

PDFs without a real text layer (scans and photos of pages) are read page by page with AI vision, up to the first 20 pages of a document. If a scan is longer than that, the document's stored text notes that only the first 20 pages were processed - splitting a long scan into parts before uploading gets you the rest. Regular PDFs with selectable text have no page limit. Because each AI-read page is real work, scanned pages, photos, and multi-page image files also share a daily budget of 150 pages (40 during the trial); a file that would go past what's left today is declined with the exact refill time, never half-processed, and regular text documents are unaffected.

Yes, 50MB per file for most types, and 250MB for PowerPoint presentations (slide decks full of classroom images run big, and only the slide text is ever read). That covers the vast majority of files without any extra steps. If something you have is larger, compressing it or splitting it into smaller pieces before uploading usually does the trick.

There is no cap on the total size of your library. To keep the service fast and fairly priced for everyone, accounts do have daily activity limits: 100 document uploads and 200 questions per day, with a report, a study set, or an auto-organize suggestion counting as 5 questions and finding a document's key dates counting as 1. During your 7-day trial the upload limit is 300 per day, so moving your existing files in is painless. Pages read by AI vision (scanned PDFs, photos, HEIC/TIFF files) have their own daily budget of 150 pages, 40 during the trial. Limits reset once a day, early in the morning US time, and your profile page shows exactly where you stand. If you regularly need more, email support@querentapp.com and we'll figure something out.

Once a day, early in the morning US time (8:00 UTC, which is around 3 or 4am Eastern depending on the season). Everything resets at once, so a fresh day always starts with your full budget - and whenever you hit a limit, the message and your profile page show the exact reset time in your local time. If you stopped a big upload batch at the cap, re-upload the same selection after the reset: anything already in your library is skipped automatically and doesn't count against the limit.

Yes. Every account has a private Querent email address, shown on your profile page under "email in documents". Attach a file to an email and send it to that address, and it'll show up in your library in a folder called "Email imports", usually within a few minutes. It accepts the same file types as a regular upload, with up to 10 attachments and about 25MB of attachments per email - that one is an email-size limit, not ours, so anything bigger is best uploaded in the app, where files go up to 50MB each (250MB for presentations). The message text itself is saved too when it has real substance - forward an email and the forwarded content becomes a document named after the subject line, alongside any attachments. You'll always get a reply telling you what was added and what wasn't, so you're never left wondering. If your address ever leaks, you can generate a new one any time from your profile page.

We don't keep a copy of the email itself. Querent logs the sender, subject line, and what happened to each attachment (encrypted, and useful for support or if the same email gets delivered twice), but the raw email is never stored, and neither is the original file you attached - only extracted, encrypted text ends up in your library, the same as with a regular upload. When the message text itself has enough substance to save (a forwarded email, for example), that extracted text becomes a document in your library like any other, which you can delete any time. The email is delivered to Querent by SendGrid, our email provider, which holds the message only long enough to deliver it; if delivery to Querent fails, SendGrid retries for up to about 72 hours before dropping it. The activity log entries themselves are automatically deleted after 90 days.

Yes. Open the Upload menu, choose Google Drive, and pick the files in Google's own file chooser; you can select several at once. Google Docs, Sheets and Slides arrive as Word, Excel and PowerPoint files, and anything already stored as a file (PDFs, Office files, images) comes across as-is. Querent asks Google for the narrowest permission it offers, access to the files you pick and nothing else: your Google sign-in stays in your browser, our servers never see it, nothing is written back to your Drive, and you can remove the permission any time from your Google account's third-party access page. Two limits worth knowing: Google caps a Doc, Sheet or Slides export at 10 MB, so an image-heavy deck may need to be downloaded from Drive as a PowerPoint file and uploaded directly (Querent tells you per file when that happens), and picking a folder does not import what is inside it; open the folder in the chooser and select the files instead. One more: if your browser is managed by a school or employer, its web filter may block Google sign-in on sites other than Google's own, and the import will say it could not load Google's sign-in script. That is the filter, not your settings. The same dialog then offers the two ways that work without Google sign-in: a button to upload files from your computer (download them from Drive first), and your private Querent email-in address with a Copy button, so you can forward the files instead. Drive import works normally from a personal device.

No. Uploading makes a copy for Querent to search and chat with - your original file stays exactly where it was on your device. If you later delete a document from Querent, that only removes Querent's copy; it doesn't touch the file on your computer.

Pick a mode above the chat box: ask about a single document, search across everything you've uploaded at once, or compare a question across multiple documents side by side. Querent keeps track of the conversation as you go, so you can ask natural follow-up questions.

Yes. Hover a folder in the sidebar and click "Ask this folder", or select the folder and switch the chat to search-all mode. The chat header then says which folder you're asking and how many documents that covers, subfolders included, and every answer draws only on those documents. A tag filter narrows it further and the header says "filtered" when one is on. Teachers tend to keep one folder per unit, so "what did we cover about fractions?" asked of the Unit 3 folder stays on Unit 3.

Every file is checked against our supported file types and size limits before it's processed. If something gets rejected and you think that's a mistake, email us at support@querentapp.com and we'll take a look.

Yes. Documents are encrypted in transit and at rest, isolated per user, and never used to train AI models, ours or anyone else's. For the full picture, including exactly what gets sent to our AI providers and why, see our Privacy Policy.

Yes. Switch to Report mode, check off up to 25 documents, and describe what you want: "pull every deadline across these files", "summarize these contracts", "list every obligation by party". Querent writes a structured report with an overview, sections, tables where they help, and a citation on every claim so you can verify it against the source passages. Reports note which included documents had nothing relevant, save to your conversation history, and export to PDF. Because a report reads passages from every document you include, it counts as 5 questions against your daily limit.

It can put the reminder in your own calendar. Click 🔍 beside a document in your library to open its preview, then choose Find key dates: Querent proposes the dates the document states (when it ends, renews or expires, a cancel-by date, or any other deadline), each shown beside the exact clause it came from. Nothing counts until you confirm it, and you can correct or remove any date. If a contract gives a notice period, Querent works out the last day to give notice from the end date and notice period you confirmed; it never guesses one. Add to calendar then downloads a calendar file with alarms (30 days before and on the day for cancel-by dates, 7 days before for the rest) that works with Google Calendar, Apple Calendar and Outlook. Querent itself does not send reminder emails, so the alarm lives in your calendar. Finding key dates counts as 1 question. It isn't included in the free preview; the 7-day trial includes it. Always check a date against the document before acting on it.

Yes. Check off up to 25 documents in your library and choose Study to generate flashcards, a multiple-choice quiz, a mind map, or maths practice problems from them. Every card, question, and branch cites the exact stored passages it came from, so you can verify what you're studying against the source. Sets are saved under Study sets (in your account menu), and generating one counts as 5 questions against the daily limit. Practice problems work a bit differently, and it is worth knowing why: they are NEW maths problems modelled on the ones in your documents, and because an AI that writes a problem also writes its answer, every answer is recomputed by a computer algebra system before you see it. Anything that fails that check is thrown away rather than shown with a warning, and the set tells you how many were discarded. That covers algebra and calculus; word problems, proofs and anything needing a diagram are left out on purpose, because their answers cannot be checked. Like everything else, study sets are encrypted and private.

Yes. You can build folders yourself any time (create, rename, and move them, and move documents between them). And once you have four or more unfiled documents, the "Suggest an organization" button in the folder sidebar asks the AI to propose a folder structure based on your documents' names, tags, and summaries, and the names of the folders you already have. You see a full preview of every proposed folder and where each document would go, nothing moves until you click Apply, and one click undoes the whole thing afterward. Documents that arrived by email stay in their Email imports folder unless you choose to include them. A suggestion counts as 5 questions against the daily limit.

Claims in an answer carry small numbered markers like [1]. Click one to see the exact stored passage it came from, along with the document name and its position, and every answer has a Sources row listing all of its cited passages. Because Querent never keeps your original files, a citation shows you the stored passage itself rather than jumping to a page in the original, so you can verify the answer against the source directly. Citations are included when you export a conversation to PDF, too. Answers from before this feature launched won't have them.

Before the trial, every new account gets a free preview with no card: 5 uploads and 15 questions, enough to see it work on your own documents. New accounts get a 7-day free trial. If you don't cancel before it ends, you're charged $10 for the first month and $10/month after that. Cancel anytime from the profile page: you'll keep access through the end of the period you already paid for, and your account is only deleted if you don't resubscribe afterward. Payments aren't refunded - canceling keeps your paid time rather than cutting it short, and we don't prorate partial months. If something ever goes wrong with a charge itself, email support@querentapp.com and we'll make it right.

Both, from the profile page. "Download my data" gives you everything Querent holds: your profile, the full extracted text of every document, document names and tags, folders, conversations, study sets, feedback, email-in records, and your activity log. "Delete my account" removes everything permanently, including canceling any active subscription, no separate request needed.

Yes. Turn it on from the profile page under Two-factor authentication. You'll need an authenticator app to scan the QR code.

Install the Querent Web Clipper for Chrome (Brave and Opera use the same listing), Edge or Firefox. Click the extension's toolbar icon on any article and hit Save to Querent: the readable content lands in your library, tagged and searchable, with the clutter stripped out. Every clip keeps a link back to the page it came from - it's the first line of the saved document, clickable from the document preview (the magnifying glass). You can also find the install links anytime on your profile page in the app.